Why Our Clients Trust Us
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| "I cannot speak highly enough of the advocacy work of Irma, Michelle, and the True Connections team. They are able to navigate the NDIS and deal with the NDIA, and they are proactive in their dealings with providers. As well as their utter professionalism, they are also kind and passionate with their clients. They can cut through red tape and provide results, which lessens the stress on carers." — Andrew K (Parent) |  |
"Our Occupational Therapist suggested a meeting with Irma Hilkens, a Behaviour Support Practitioner and Support Coordinator at True Connections.
Since then, our lives have changed. I now have some semblance of a life and believe my future is looking brighter. Irma has met with me on numerous occasions, explained how my brother’s needs could be best met and mapped out services that may be of use. She has directly approached personnel, on my brother’s behalf, and worked tirelessly to ensure he gets the supports he needs.
For the first time in years, I am hopeful that the help Irma has given us will lead to my brother gaining a happy, independent future, while I can rest assured that he is receiving the support he deserves."
— Debra A (Sister)
"I have been with True Connections for about two years. Irma Hilkens is a fantastic support coordinator, dealing with the challenges of keeping my wife's plan in order with NDIS and dealing with agencies supplying the carers for my wife's daily needs.
True Connections has been a breath of fresh air. My prior support coordinator in the four years we had them let my wife's plan expire three times, but not True Connections. Irma Hilkens is on top of what is happening and keeps us updated on where the plan finances are and when a review is coming up.
True Connections has made our family's life easier and my family happier in the process.
Thank you, Irma Hilkens, for your help, commitment, and professionalism. Irma is the true professional."
— Mimmo O (Husband)
 | "I have been with True Connections for several years now and find the service to be of a high level. Through their attentiveness to our needs and their ability to coordinate the services needed for my daughter’s well-being, they gave me more time to deal with everyday household needs. I highly recommend True Connections as a service provider. " — Rosa D (Parent) |
"I've known the staff at True Connections for a few years now. As Support Coordinators, they are very professional and supportive of their participants. They've been there for me and my son through a lot of ups and downs. I would recommend the staff at True Connections to anyone who needs a support coordinator. "
— Melissa H (Parent)